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Terms & Conditions

PVC-U Windows and Door frames are Guaranteed against any failure in welded joints and distortion in accordance with system suppliers and recommendations, for as period of not longer than ten years from the date of installation.

Glass sealed units are Guaranteed for a period of no longer than ten years after the date of installation, for the failure of hermetical seals. I.e. misting between panes. Installation of hermetically sealed units into wooden frames will be Guaranteed for a period of no longer that one year.

The Guarantee does not cover for breakage of glass after the installation is complete. The Guarantee is not transferable to subsequent owners of the property.

Locking mechanisms, hinge and all metallic moving parts are Guaranteed for one year subject to regular maintenance by customer. Cosmetic deterioration to handles, letterboxes etc. due to general wear and tear are not covered by this Guarantee.

Conservatory roofing sheets of any description are not Guaranteed against normal climate changes which may cause the structure of materials used to breakdown in some way. Also the Guarantee does not cover against any penetration of insects, misting and mould growth between the chamber of the sheets. Any external trimmings are covered for twelve months under normal conditions.

PVC-U products used in any installation are the closest colour match available from our suppliers at the present time. Door panels are Guaranteed for a period of twelve months against warping and twisting.

Advice should be sought before attempting to attach fixtures and fittings to or around products supplied.

All Guarantees are given in good faith. However, if it is deemed after a visit from the Company Representative that our product has been misused, tampered with or damaged in any way, we will render the Guarantee null and void leaving any remedial work to be carried out at a pre-arranged time for a pre-arranged fee, which will be payable before the work commences.

All goods remain the property of Middleton Glass Gwynedd Limited until payment is received in full.

Any complaints during the Guarantee period should be addressed in writing to Middleton Glass Gwynedd Limited at the above address.